Housing and Local Government Minister Datuk Zuraida Kamaruddin says her ministry has set up a call centre to contact individuals who failed to show up for their vaccination appointments. ― Picture by Miera Zulyana
KUALA LUMPUR, June 12 ― The Ministry of Housing and Local Government (KPKT) has set up a call centre to contact individuals who failed to show up for their vaccination appointments.
Its Minister Datuk Zuraida Kamaruddin said the initiative, in collaboration with Penggerak Kommuniti Negara and the National Unity Ministry, began last Tuesday at the vaccination centre (PPV) in Kampung Ampang Indah Community Hall, Ampang, where seven telephone operators have been trained for the purpose.
The pilot project involved 177 individuals, in three categories namely individuals who have received appointment dates in the MySejahtera application but did not provide feedback, those absent for their second dose, and individuals who failed to show up for their first vaccination.
“All the individuals have been contacted. I received a report saying that 97 per cent of them who received the calls responded that they would come (for the vaccination).
“This shows that the call centre operates very well to ensure the smooth running of the PPV as well as reduce the burden of frontliners at the PPV,” she told reporters after inspecting the centre here today. ― Bernama