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In a statement on Tuesday, 29 March, the public transportation company assured that they have launched an immediate investigation into the incident.
“We take the allegation that the offender is a Prasarana staff seriously based on the uniform worn in the video,” they said.
They also asserted that the offender’s behaviour is contrary to the company’s code of work ethic.
“Prasarana also apologises for this incident and assures that appropriate follow-up action will be taken to ensure that such things will not happen again in the future,” they said.
An auxiliary policeman and a man — in the recognisable red-coloured Prasarana uniform — are then seen roughing up and berating the man for the crime, with the latter purportedly slapping the victim twice in the back of the head.
Although the video does not catch the physical assault, two slapping sounds are heard after the man in the uniform is seen swinging his hand as the victim falls forward.
The victim can be heard begging as the two men insist that he pay for the food.
“Preliminary investigations found that no assault occurred, however, a detailed investigation is ongoing,” said Cheras district police chief ACP Muhammad Idzam Jaafar in a statement on Wednesday, 30 March, as quoted by Free Malaysia Today.
He said the auxiliary police officer has also lodged a police report denying that any assault took place.
Muhammad Idzam urged those with information regarding the incident to come forward and contact the Cheras district police department at +603-92845050 or the Kuala Lumpur police hotline at +603-21159999.
Prasarana has also encouraged those with information to call them at +603-78852585 or e-mail them at [email protected]