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According to Kosmo, the train failed to make a stop at the Kuala Gris station in Kuala Krai at 7.08am yesterday.
It was supposed to pick up commuters at the location and arrive at Dabong about 20 minutes later.
The students were said to be students of SMK Dabong.
Sunday is not a rest day in Kelantan, Terengganu, Kedah, and Johor.
In a statement published on Sunday, KTMB confirmed Shuttle Timuran No 51 train — which left Tumpat station at 4.05am — did not stop at the Kuala Gris station at 7.08am.
“KTMB takes a serious view of the incident as it involved 100 students of SMK Dabong which commenced schooling session today,” it said.
“Investigation is underway, the employee involved (in the incident) has been suspended, and disciplinary action will be taken in the event of negligence.”
“KTMB apologises to the students, parents, and school who were affected and we express our regret over the incident. Improvements will be made and KTMB assures that a similar incident will not be repeated in future.”
They were joined by KTMB chief operating officer Mohd Zain Mat Taha and chief operating officer Afzar Zakariya, who were there to apologise for their mistake yesterday.
Speaking to Sinar Harian, 16-year-old student Fatin Syakila Rosdi said that she was disappointed for not being able to attend face-to-face classes on the first day of school.
“When the train does not stop, it is difficult for me to go to school in Dabong because of the relatively long distance, apart from not having a vehicle,” she said.
“This morning I was excited to go to school and was confident that the train would stop to pick us up.”